ShareOhio

Services

You may have many responsibilities. Managing an IT infrastructure shouldn’t have to be one of them. Below are the ShareOhio services we will manage for your organization.

What we do?

Strategic Services

  • Assessment and executive level strategic planning
  • Virtual CTO/CIO support, data analytics and business intelligence

Operational Services

  • Data visibility through real-time dashboards
  • Help desk ticketing system (includes service metrics)
  • Inventory system, budget planning and service provider tracking capabilities

Managed Services

  • Collaboration (voice/video, paging, conference room, messaging and webconferencing)
  • Infrastructure (cloud, data center, network, wireless, platform and server management)
  • Security (backup, restoration, cyber event monitoring, access controls and surveillance)

End User Support Services

  • Level 1 on-site support resources for interaction with end users
  • Remote support for all escalation and expert level assistance

Project-based Services

  • Assessment and design
  • Fulfillment and support

Professional Development

  • Adoption of application and technology tools
  • Security social engineering